General Terms and Conditions These general terms and conditions (hereinafter referred to as "terms and conditions") apply to contracts concluded through the online store www.teplickedorty.cz located on the web interface www.teplickedorty.cz (hereinafter referred to as the "web interface") between our company Studio NET s.r.o., with registered office at Světec - Úpoř 36, ZIP code 41753 ID: 25499106 VAT: CZ25499106 registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, Section C, Insert 21179 Delivery address: Studio NET s.r.o., Úpoř 36, Světec, ZIP code 417 53 Phone number: +420 608 641 543 Contact email: info@studionet.cz as the seller and you as the buyer INITIAL PROVISIONS By entering into a purchase agreement, we undertake to deliver the goods specified in the order to you, and you undertake to accept this goods (either in person or from the carrier) and pay us the purchase price specified in the order. The purchase price (or just "price") includes the costs associated with the delivery of the goods and any fees related to the chosen payment method. The amount of these costs will always be communicated to you before sending the order. You acquire ownership of the goods by paying the full purchase price, but not before you take over the goods. Does the purchase agreement only apply to goods? As a purchase agreement (or just "agreement") here refers to any contract concluded under these terms and conditions. It may therefore include, for example, a service provision agreement (a complementary service offered on the web interface is particularly gift wrapping of goods). Is the purchase agreement a consumer contract? A consumer contract is one where you are a consumer, i.e. if you are a natural person and buy goods outside your business activities or outside the scope of your profession. Otherwise, it is not a consumer contract and the consumer protection under the laws and these terms and conditions does not apply to you. In particular, as a non-consumer, you do not have the right to withdraw from the contract without stating a reason. What special rights do you have as a consumer? As a consumer, you have mainly: - the right to withdraw from a contract concluded through means of distance communication, such as telephone, email, or online store (Article 5 of these terms and conditions); - entitlement to a warranty for unused consumer goods for a period of 24 months (warranty claims are governed by the Complaints Procedure); - the right to receive information before concluding a contract (information is contained in these terms and conditions or on the web interface).Our legal relationship is governed by the following documents: - These terms and conditions defining and specifying our mutual rights and obligations; - Complaints procedure regulating complaints, which we have sent to you in a separate document. At this point, it is appropriate to insert a hyperlinks to the Complaints Procedure; - Terms of use of the web interface, which regulate registration on the web interface, protection of your personal data, protection of the content of the web interface, and some other relationships related to the use of the web interface; - Conditions and instructions provided on the web interface especially when entering into a contract; - Order and its acceptance by us. In matters not regulated herein, our legal relationship is also governed by the following legal regulations: - Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"); - Act No. 634/1992 Coll., on consumer protection, as amended (only if you are a consumer). If your place of residence or registered office is outside the Czech Republic, or if our legal relationship includes another international element, you acknowledge that our relationship is governed by Czech law. If you are a consumer and the legal order of your country of residence provides a higher level of consumer protection than Czech law, you are granted this higher level of protection in legal relationships. To express consent to the terms and conditions: By sending an order and also confirming in the web interface, you affirm that you have read and agree to these terms and conditions. We may change or supplement the wording of the terms and conditions. Your rights and obligations are always governed by the wording of the terms and conditions in effect at the time they arose. SALE AGREEMENT How do we conclude a sales contract? The list of goods including a description of the main characteristics of each item is stated on the web interface. The price of each item, including all taxes, duties and fees, is provided. The presentation of the goods is for informational purposes only, and it is not our offer to conclude a contract within the meaning of § 1732 para. 2 of the Civil Code. To conclude a contract, you must send an order and our acceptance of this order is required. How to place an order? You can place an order through the web interface (by filling out the form). The order must contain all the information required in the form, especially...Please provide a translation for the following text: Accurate identification of the ordered goods (including any numerical product codes), quantity, chosen payment and delivery method, and your contact details (shipping and, if applicable, billing). Additionally, it is possible to order an additional service of gift wrapping.

Before submitting the order, you will be informed about the final price (depending on the chosen delivery and payment method).

By pressing the "Confirm order" button, you submit a binding order. We consider the information provided in the binding order to be correct and complete. Please inform us immediately of any changes by phone or email.

You will be notified upon receiving the order. The information (confirmation) of receiving the order is sent automatically and does not constitute acceptance of the order on our part unless explicitly stated in the confirmation.

If we have doubts about the authenticity and seriousness of the order, we may contact you to verify it. An unverified order may be rejected. Such an order will then be treated as if it was never placed.

3. When is the contract then concluded?

The purchase contract is concluded at the moment you receive our acceptance of the order. The acceptance of the order will be sent to the email address you provided in the order. If the acceptance of the order is not received, the contract is concluded at the moment you pay the full purchase price or take over the ordered goods (whichever occurs first). The acceptance of the order may be included in the information about receiving the order according to article 2.2 of these terms (if explicitly stated in the confirmation) or may follow separately after this confirmation.

Information about individual technical steps leading to the conclusion of the contract is visible in the web interface.

4. Can you cancel a submitted order?

You can cancel an order that we have not yet accepted (i.e., you have not received our acceptance of the order according to article 2.3 of these terms) by phone or email. All orders accepted by us are binding. Later cancellation of an order is possible only by agreement with us. If an order for which it is not possible to withdraw from the contract is canceled in this way (more details in article 5), we are entitled to reimbursement of costs incurred in connection with the contract.

5. Can the price stated in the web interface change?

The prices of presented goods and prices for packaging, delivery, and shipping remain valid as long as they are displayed in the web interface. Any discounts from the price of goods cannot be combined unless something else is explicitly stated in the web interface.

In the event of a completely obvious technical error on our side in specifying the price of goods in the web interface or during the ordering process, we are not obligated to deliver the goods to you at this clearly erroneous price, even if you have received an order acceptance according to these terms. In such a case, we reserve the right to withdraw from the contract.

If the price stated for goods in the web interface or during the order process is no longer current, you will be promptly informed of this fact.If your order has not yet been accepted, we are not obliged to conclude the contract. Orders already submitted are not affected by any price changes that may occur between the submission of the order and its acceptance by us in accordance with Article 2.3 of these terms and conditions. Do you have the option to receive the contract in text form? The contract is not concluded in writing with signatures of the contracting parties. The contract consists of these terms and conditions, your order, and its acceptance by us. The entire contract will be sent to you by email or printed upon your request. When sent by post, we may ask you to cover the associated costs. What if you do not understand something in the contract? In case of any questions regarding the terms and conditions or the contract, you can contact us by phone or via email. We will gladly provide you with all necessary information. In which languages can the contract be concluded? The contract can be concluded in the Czech language, unless expressly agreed otherwise. Is the contract stored anywhere? We archive the contract (including these terms and conditions) in electronic form. The contract is not accessible to third parties, but we will send it to you upon request. PAYMENT CONDITIONS What payment methods do we accept? You can pay the purchase price primarily by: - Cash on delivery or in-person pickup; - Bank transfer before the goods are delivered (instructions will be provided in the order confirmation); - Bank transfer before the goods are delivered via the GoPay payment gateway. Any other payment methods are listed on the web interface. The choice of payment methods may be limited depending on the method of goods delivery. Some payment methods (especially cash on delivery) may incur additional fees. These fees are listed on the web interface. The order will always specify the final price, including any fees related to the chosen payment method. When is the purchase price due? For cash payments, the price is due upon receipt of the goods. For non-cash payments before the goods are delivered, the price is due within seven days of order acceptance according to Article 2.3. Your obligation to pay the price is fulfilled immediately upon the relevant amount being credited to our bank account. What currency can you pay in? Payment for goods is possible in Czech crowns (Kč). When can we request a deposit or payment in advance? We may request a deposit on the purchase price primarily for orders with a total price exceeding 5,000 Kč.By its dispatch or delivery (Section 2119 (1) of the Civil Code does not apply).

4. DELIVERY CONDITIONS

   1. How do we send the goods?

The methods of delivering the goods are specified on the website interface. You can choose a specific method of delivery in the order. If you do not choose any mode of transportation, we can determine it.

2. What are the costs of delivering the goods?

The costs of delivering the goods always depend on the size and nature of the goods and the price list of the chosen carrier. The current costs of delivering the goods are stated on the website interface.

The final price, including the costs of the chosen mode of delivery, will always be stated in the order.

3. When will we deliver the goods to you?

The delivery time of the goods always depends on their availability and the chosen method of delivery and payment.

Goods in stock are usually handed over to the carrier within two business days of receiving the order (when sending goods cash on delivery or for personal pickup) or upon receipt of payment to our account (for non-cash payments).

Goods not in stock will be handed over to the carrier as soon as possible. We will inform you about the exact date.

Please note that we cannot influence the delivery time of the goods by external carriers. Any complaints regarding the delivery time must be resolved directly with the carrier.

By delivering the goods under these terms and conditions, it is understood as the moment when the goods are delivered to you. If you unreasonably refuse to accept the goods, this fact is not considered a failure to fulfill the obligation to deliver the goods on our part, nor as a withdrawal from the contract on your part.

4. What to do when receiving the goods?

When receiving the goods, check the integrity of the packaging. If you find any defects, inform the carrier and us immediately. Refusing to accept a shipment with damaged packaging is not considered an unjustified refusal of the goods.

By signing the delivery note (or other similar document), you confirm that the package of the shipment has not been tampered with.

Upon receiving the goods (or the moment you were supposed to receive the goods but failed to do so in violation of the contract), you assume responsibility for any accidental damage, loss, or destruction of the goods.

5. What happens if you do not accept the goods?

If, for reasons on your part, it is necessary to deliver the goods repeatedly or in a different way than agreed, you are obligated to pay the costs associated with such delivery.

In case you unreasonably do not accept the goods, we are entitled to reimbursement of costs associated with delivering the goods and storing them, as well as other costs that arise due to non-acceptance of the goods. These costs shall not exceed 10,- CZK for each day of storage. The storage costs may reach a maximum of a total amount of 500,- CZK or the purchase price, if lower than 500 CZK.

In the event of non-acceptance of goods sent cash on delivery based on the purchase agreement between the e-shop and the buyer according to Section 2118 (1) of the Act.Under Act No. 89/2012 Coll., Civil Code, costs incurred for futile attempts at delivery will be recovered through the Online Enforcement Agency located at NeatGravity.com in the amount of the calculated postage from the order arising from this contract. In case the e-shop offers free postage as part of a promotional campaign conditional on a purchase of a certain amount of goods, the regular postage will be charged, which applies outside of the promotional campaign. Furthermore, we reserve the right to withdraw from the contract in such a case. 5. WITHDRAWAL FROM THE PURCHASE CONTRACT 5.1 How can you withdraw from the contract? You can withdraw from the purchase contract within 14 days from the date of receiving the goods; if the delivery is divided into several parts, from the date of receiving the last delivery. We recommend sending the notice of withdrawal from the purchase contract to our delivery address or email. A model withdrawal form can be used for withdrawing from the contract . We will confirm the receipt of the notice without undue delay. You are not obliged to justify the withdrawal from the contract. 5.2 What are the consequences of withdrawing from the contract? By withdrawing from the contract, the contract is canceled from the beginning and is considered as if it has not been concluded. If a gift was provided together with the goods, the gift agreement loses its effect by withdrawing from the contract by either party. Please return the gift along with the returned goods. 5.3 When is it not possible to withdraw from the contract? In accordance with § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the following contracts: - for the supply of goods made to your specifications or clearly personalized; - for the supply of goods subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery; - for the supply of goods sealed in a package that you have removed from the packaging and for hygienic reasons it is not possible to return it; - for the supply of audio or video recordings or computer programs if you have breached their original packaging; - for the supply of newspapers, periodicals, or magazines. 5.4 How should you return the goods to us? You are obligated to return the goods to us within 14 days from withdrawing from the contract to our delivery address, to any branch, or to our registered office address. Do not send the goods cash on delivery. Goods sent cash on delivery will not be accepted by us. The returned goods must be undamaged, unused, and uncontaminated, and if possible, in the original packaging. We recommend attaching to the returned goods: - a copy of the delivery note and invoice, if these documents were issued, or another document proving the purchase of the goods; - a written statement of withdrawal from the contract (on our form or otherwise) and the chosen method of refund (bank transfer, personal cash withdrawal, postal order, or otherwise). Please provide the address for delivery, phone, and email.

When will you get your money back?

We will refund all received funds to you within 14 days of withdrawing from the contract. However, please note that we are not obligated to refund the money until you return the goods to us or prove that you have sent the goods to us.

In addition to the purchase price, you are also entitled to a refund of the costs of delivering the goods to you. However, if you have chosen a different delivery method other than the cheapest one we offer, we will refund the delivery costs equivalent to the cheapest offered method of delivering the goods to you.

We will refund your money:

• in the same way we received it, or

• in a way you request.

In addition to the above methods, we can always refund the money by transferring it to the bank account you provide, or the account from which the funds were transferred for payment of the purchase price (if you do not inform us within ten days of withdrawal from the contract). By accepting these terms and conditions, you agree to the transfer of funds as stated above, provided that no additional costs are incurred by you in this way.

You are responsible for the expenses associated with returning the goods to our address, even if the goods cannot be returned by usual postal means due to their nature.

What if the returned goods were damaged?

When sending the goods, package them in suitable packaging to prevent damage or destruction. Goods significantly damaged or destroyed during transport due to inadequate packaging cannot be refunded the purchase price and delivery costs (or a part thereof corresponding to the damage incurred).

If it is found that the goods you returned are damaged, worn, soiled, or partially consumed, we have the right to claim compensation from you. We may unilaterally set off the claim for damages against your claim for a refund of the purchase price and delivery costs, i.e., the amount refunded to you will be reduced by the damage incurred.

When can we withdraw from the sales contract?

We reserve the right to withdraw from the contract in the following cases:

• a completely incorrect price of the goods was stated on the web interface due to a technical error (article 2.5 of these terms and conditions);

• for objective reasons (primarily because the goods are no longer manufactured, the supplier has stopped shipping to the Czech Republic, etc.), it is not possible to deliver the goods under the original conditions;

• performance becomes objectively impossible or unlawful.

If any of the above circumstances have occurred, we will promptly inform you of our withdrawal from the contract. The withdrawal is effective towards you when it is delivered to you.

If you have already fully or partly paid the purchase price, we will refund the amount received to the account you provide us for this purpose or from which you made the payment. PenWe will refund within five days of withdrawal from the purchase agreement. Your rights from defective performance are governed by the relevant generally binding legal regulations (in particular provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2158 to 2174 of the Civil Code). When exercising the rights from defective performance, we will proceed in accordance with our Complaints Procedure. Before submitting a complaint, please familiarize yourself thoroughly with our Complaints Procedure to ensure that the complaint can be handled as quickly as possible and to your satisfaction. The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the purchase agreement. Closing Provisions What authorizations do we have for carrying out our activities and who supervises us? We are authorized to sell goods based on a trade license. Our activities do not require any other permits. The trade control is carried out by the relevant trade licensing office within its scope of competence. The Czech Trade Inspection Authority (http://www.coi.cz/) conducts inspections to ensure compliance with legal regulations regarding technical requirements and safety of goods. The Czech Trade Inspection Authority also carries out inspections to ensure compliance with consumer protection regulations. The rights of consumers are also defended by their interest groups and other entities responsible for their protection. How do we handle complaints? Any complaints are handled through our contact email. You can also contact the entities listed in Article 7.1. in relation to our customers, we are not bound by any codes of conduct, nor do we violate any such codes. What else should you know? When concluding a contract, means of distance communication (in particular the internet) are used. Costs incurred when using means of distance communication (especially costs for internet connection or phone calls) are borne by you. These costs do not differ from the standard rate. Unless agreed otherwise, all correspondence related to the contract between us is conducted in writing, either by email, registered mail, or personal delivery. We will deliver to the email address provided in the order or in your user account. In case any provision of these terms and conditions is invalid, ineffective, or unenforceable (or becomes such), the provision that most closely approximates the invalid, ineffective, or unenforceable provision will be used instead. The invalidity, ineffectiveness, or unenforceability of one provision does not affect the validity of the other provisions. A contract (including terms and conditions) can only be amended or supplemented in writing.The terms and conditions are valid and effective from 11.09.2015

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